Problem: Map is Not Displaying in a Basic ArcGIS Runtime 10.2.7 Application

Description

On running a basic template-based ArcGIS Runtime 10.2.7 application within Visual Studio, the ArcGISTiledMapServiceLayer (map) does not appear in the main window of the app.

Cause

This issue may occur if using a virtual machine, such as VMware.

Solution or Workaround

The video/graphics card settings of the computer or device must match the Esri recommended system requirements, as specified in the System Requirements for ArcGIS Runtime 10.2.7.

Direct3D feature level 9_3
Default: DirectX 11 hardware support
64 MB RAM minimum, 256 MB RAM recommended; NVIDIA, AMD, and Intel chipsets supported
Accelerated graphics card driver
Shader Model 2.0 minimum

If necessary, update the Guest Additions on the VMware virtualization software.

Article ID: 000014549

Software: