Frequently asked question

Is there a way to reset ArcLogistics Online to the normal layout?

Last Published: April 25, 2020


The ArcLogistics Online layout can be reset by renaming the 'user.config' file to 'user.config.OLD' and then restarting the program.

This is similar to renaming ArcMap's 'Normal.mxt', in that it can fix many common issues with ArcLogistics Online.

The 'user.config' file may be found at the following locations:

• Windows XP:
C:\Documents and Settings\All Users\Application Data\ArcLogistics

• Windows Vista and Windows 7:

Article ID:000011178

  • Legacy Products

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