Infographics do not display in Dashboards or StoryMaps stories shared by the Business Analyst Web App

Description

Dashboards and StoryMaps stories shared through the Business Analyst Web do not load infographics.

Cause

Updates to Tomcat in 11.5 causes the cache size to be too small within Portal for ArcGIS.

Solution or Workaround

Update the cache size property for Tomcat in Portal for ArcGIS:

1. Open the following file in a text editor:

\ArcGIS\Portal\framework\runtime\tomcat\conf\Catalina\localhost\arcgis#apps.xml

2. Under the following section:

<Context docBase="../../../../apps" crossContext="true" reloadable="false" useRelativeRedirects="false">

3. Add the following property and save the file:

<Resources cacheMaxSize="51200" cachingAllowed="true"/>

• • This section should now appear as follows:

<Context docBase="../../../../apps" crossContext="true" reloadable="false" useRelativeRedirects="false">
<Resources cacheMaxSize="51200" cachingAllowed="true"/>
</Context>

4. Restart the Portal for ArcGIS system service.