In ArcGIS Server on Linux/Solaris, the Geocode service using Direct Connect data source fails to start

Last Published: April 25, 2020


When creating a Geocode service using Direct Connect data source, the following error is seen after clicking Finish and the Geocode service does not start:


Server object instance creation failed on all SOC machines. Server Object instance creation failed on machine <machine name>.
Error loading the Server Side application (SSA)[/....../arcgis/bin/ssa/liblocssa.so: cannot open shared object file: No such file or directory]."


The liblocssa.so file is located at /arcgis/bin folder - not the /arcgis/bin/ssa folder.


  1. Create a new directory 'ssa' under /arcgis/bin if it does not exist by typing these commands in the terminal:

    cd /arcgis/bin
    mkdir ssa
  2. Create the following symbolic link by typing this command in the terminal:
    ln -s /arcgis/bin/liblocssa.so /arcgis/bin/ssa/liblocssa.so

Article ID:000010538

  • ArcGIS Server

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options