In ArcGIS Server on Linux/Solaris, the Geocode service using Direct Connect data source fails to start

Last Published: April 25, 2020


When creating a Geocode service using Direct Connect data source, the following error is seen after clicking Finish and the Geocode service does not start:


Server object instance creation failed on all SOC machines. Server Object instance creation failed on machine <machine name>.
Error loading the Server Side application (SSA)[/....../arcgis/bin/ssa/liblocssa.so: cannot open shared object file: No such file or directory]."


The liblocssa.so file is located at /arcgis/bin folder - not the /arcgis/bin/ssa folder.


  1. Create a new directory 'ssa' under /arcgis/bin if it does not exist by typing these commands in the terminal:

    cd /arcgis/bin
    mkdir ssa
  2. Create the following symbolic link by typing this command in the terminal:
    ln -s /arcgis/bin/liblocssa.so /arcgis/bin/ssa/liblocssa.so

Article ID:000010538

  • ArcGIS Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic