HOW TO
When attempting to install an ArcGIS product, the installation may fail and an error is returned similar to the following:
C:\users\<username>\AppData\Local\Temp\pb13177D50\pbcore.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000022.
This error is usually caused by an access problem triggered either by a specific application, or by Windows.
The error can be triggered by files that are unsupported, corrupted, or are inaccessible.
There are several approaches to this issue:
Run Checksum on the affected file(s)
See: How To: Verify an Esri download using the checksum
Scan for corrupt files
The SFC utility scans the machine hard disk to check for potential corrupt files that may cause the error.
Follow these steps to launch SFC
Information such as the following may be returned:
Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag.
Check for permission issues
If the application causing the error is known, check the permissions configuration to ensure these are set correctly.
Follow these steps:
Uninstall and re-install ArcGIS
If you have installed software from another party that has updated ArcGIS with unsupported or corrupt libraries, it is recommended that you uninstall that software and ensure that your ArcGIS install has rolled back to a known state with valid libraries, or reinstall it from the original Esri software install files.
If you have received an installation of ArcGIS with these modified/unsupported libraries already in place, you may want to contact your software supplier or corporate Information Technology department to report the problem – These files may have been modified from the original software distribution.
Get help from ArcGIS experts
Download the Esri Support App