Transfer ArcGIS Online content from a suspended ArcGIS Online organization to an active organization

Summary

If an ArcGIS Online organization was not renewed it moves to a suspended state. In some cases, the organization may also be in a negative credit balance. If the customer has content in the organization, the items may become inaccessible due to suspension and/or a negative credit balance. You must ensure the organization has a positive credit balance and is in an active state to transfer the content to a new, active ArcGIS Online organization.

Procedure

If the account has a negative credit balance, the user must purchase additional credits or, if applicable, request a credit donation following our internal documentation. Users are not able to transfer while in a negative credit state and/or in a suspended state. If the organization is in a suspended state, the user must contact and work with Technical Support to request a temporary reactivation. 

If the account is in a positive credit balance but is still suspended, they must first work with Technical Support to get the account temporarily reactivated. Once reactivated, there are several options to move items to a new organization:

• ArcGIS Online Assistant Note: Esri Support Services does not support ArcGIS Online Assistant and cannot troubleshoot any errors or failures that may occur in ArcGIS Online Assistant. 
• ArcGIS API for Python:
  • clone_items() 
    • The clone_items() function essentially disassembles items internally to determine all their dependencies, and clones the sources for all required items in the new organization, where they are reassembled from the ground up.
  • OfflineContentManager
    • This module functions similarly to clone_items(), but "allows you to create offline backups of your migration items, in addition to all their dependencies." Additionally, "by default, this function must copy services by exporting them to a file geodatabase or shapefile and then reuploading and publishing them to the destination organization."