Configure click-to-dial phone numbers in ArcGIS Online

Summary

In ArcGIS Online, making a call requires configuring phone numbers to create click-to-dial web-based communication. Configuring phone numbers is possible by embedding an HTML tag, or linking the phone information to text to establish the tel protocol. Clicking the configured phone number on the screen opens the tel protocol window that dials the phone number.

<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>

Procedure

Use one of the following methods to configure click-to-dial phone numbers in ArcGIS Online:

For Esri Story Maps

Configuring the click-to-dial phone number through the Source icon: Story Map Journal and Series

1. Open the writing template, either by adding a new section or by editing an existing section.
2. In the writing template, click the Source icon .
3. Add the HTML tag "<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>".
4. Click the Source icon again to switch back to the formatted editing.
5. Click Save.
   
   The image below shows the writing template to add the HTML tag of a phone number.
   
   
   
    

Configuring the click-to-dial phone number using the Edit (pencil) icon: Story Map Tour, Series, Shortlist, and Swipe

Templates with the Edit (pencil) icon enable users to add an HTML tag that alters the formatting of the text to honor the HTML code without the Source icon. Use the following steps to configure click-to-dial phone numbers in Story Map Tour, Series, Shortlist, and Swipe:

1. Click the Edit (pencil) icon .
2. Add the HTML tag "<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>" in the desired placement.
3. Click Enter on the keyboard.

Configuring the click-to-dial phone number in the Title, Subtitle, or Header text section in Story Map Basic

In Story Map Basic, configure the click-to-dial phone number either in the Title or Subtitle section (in the General tab), or as Header text (in the Options tab).

For ArcGIS Online Map Viewer

To configure click-to-dial phone numbers in ArcGIS Online, ensure the phone number is listed as one of the attributes in the attribute table.



The following are steps to configure click-to-dial phone numbers in the pop-up window of ArcGIS Online Map Viewer:

1. In the Content tab, click More Options > Configure Pop-Up.
2. In the Configure Pop-Up pane, navigate to the Pop-up Contents section, and set Display to A custom attribute display.
3. Click CONFIGURE.
   
   
    
4. In the Custom Attribute Display window, specify the attributes to show in the pop-up.
5. To configure click-to-dial phone numbers, highlight the word that represents the phone numbers' attribute, and click the Create Link icon .
6. In the Link Properties dialog box, specify the URL starting with Tel: followed by the Link Text.
7. Click Set.
   
   
    
8. Click OK to close the Custom Attribute Display window, and the Configure Pop-Up pane.

For Web AppBuilder for ArcGIS

To configure pop-up windows that display click-to-dial phone numbers, create the web app from a web map containing the same function. The image below shows the click-to-dial phone number in the pop-up window of the Web AppBuilder for ArcGIS application.



To configure a click-to-dial phone number linked to the whole map instead of each feature on the map, use the following steps:

1. Add the About widget .
2. In the Configure About window, click the View HTML Source icon .
3. Add the HTML tag "<a href="tel:1-555-555-5555">WordsToAppearOnTheScreen</a>".
4. Click OK.
   
   
   
   Clicking the configured click-to-dial phone number from the About widget sets up the dialling connection.