HOW TO

Authorize ArcGIS - Concurrent Use (License Manager 10.0 SP1) Offline (Alternative)

Last Published: April 25, 2020

Summary

** Internal Publish Only! This article may contain information that is not intended for external circulation. **

Though unsupported, classified organizations currently need a stop-gap licensing solution facilitated by the Esri Secure Support group, often referred to as 'alternative' licensing. This method involves using a fax machine, pen/paper, etc., to perform Offline Authorization of both ArcGIS License Manager and ArcGIS Desktop products. Server licensing does not involve a machine ID; thus it does not currently require this same level of effort.

Procedure

Before ArcGIS 10 Service Pack 2, the ArcGIS License Manager used a transactional authorization process which required two sequential authorizations. This is often referred to as 'dual-round trip'. In addition, any errors encountered during this process would result in loss of authorizations (see below). As such, organizations are strongly urged to upgrade the ArcGIS License Manager to 10.0 SP2 before attempting authorization, doing so will reduce the authorization process to a single trip and leverage a composite authorization model that will not lose licenses in the event of a failure.

Warning:
If at any point during this process, the upload fails to return an authorization, a License Appeal must be issued to Esri Customer Service stating the license types and number of licenses entered into the Software Authorization Wizard.

First Round Trip

Note:
If you are trying to generate the First Round Trip authorize.txt file on your own system, you will need to delete your Trusted Storage first.

1. Create First Trip 'authorize.txt' file.
A. Launch the Software Authorization Wizard (Start > Run > 'C:\Program Files\ArcGIS\License10.0\bin\SoftwareAuthorizationLS.exe')
B. Choose 'I need to authorize licenses on my License Server,' '... ArcGIS Desktop,' or '... ArcGIS Engine.'
C. Choose 'Authorize at Esri's Website...'

Note:
For more information go to Offline Authorization.

D. At the Authorization Information step, enter only the following values:

Code:
First Name: N
Last Name: N
Organization: N
City: N
State/Province: N
Zip/Postal Code: N
Location: United States
Phone Number: N
Email: N

E. At the Authorization Information (continued) step, enter only the following values:

Code:
Your Organization: U.S. Federal Government/Tribes
Your Industry: Other
Yourself: Other

F. Choose "Save..." to save authorize.txt file.

2. Obtain and modify the 'authorize.txt' file.

The authorize.txt file that is generated will be structured as shown below. Obtain the highlighted portions from the customer, and replace them to generate a modified authorize.txt file.
[O-Image] Step 1B

3. Upload the First Trip 'authorize.txt' file.

The file created in Step 1 must be uploaded to Customer Care- Secure Site Operations. If successful, an 'authorize.resps' file is returned.

4. Apply the First Trip 'authorize.resps' file.

A. On the system that originally generated the authorize.txt file, double-click the authorize.respc file.
B. Click Next through the dialog boxes until the last screen (marked with a 'Finish' button).
C. If successful, a message will appear as follows:

Code:
NOTE: No features were authorized at this time. Your computer's licensing
mechanism has been configured. Click next to resubmit your authorization
request.

At this point the License Manager's Trusted Storage has been configured but no licenses have actually been deployed into the license manager. The process must be repeated a second time to deploy licenses into the now configured Trusted Storage.


Second Round Trip

1. Generate Second Trip 'authorize.txt' file.
A. Click Next or re-load the Software Authorization Wizard.
B. Choose 'I need to authorize licenses on my License Server,' '... ArcGIS Desktop,' or '... ArcGIS Engine.'
C. Choose 'Authorize at Esri's Website...'

Note:
For more information go to Offline Authorization.

D. At the Authorization Information step, enter only the following values:

Code:
First Name: N
Last Name: N
Organization: N
City: N
State/Province: N
Zip/Postal Code: N
Location: United States
Phone Number: N
Email: N

E. At the Authorization Information (continued) step, enter only the following values:

Code:
Your Organization: U.S. Federal Government/Tribes
Your Industry: Other
Yourself: Other

F. Choose "Save..." to save another authorize.txt file.

2. Obtain and modify the Second Trip authorize.txt file.

The authorize.txt file that is generated will be structured as shown below. Obtain the highlighted portions from the customer, and replace them to generate a modified authorize.txt file.

<BELOW HEADER OCCURS ONLY ONCE>
[O-Image] Step 2B-a

<BELOW SECTION REPEATS FOR EACH AUTHORIZATION>
[O-Image] Step 2B - b
<END OF FILE>

3. Upload the authorize.txt file.

The file created first must be uploaded to Customer Care- Secure Site Operations. If successful, an authorize.resps file is returned.

4. Apply the Second Trip authorize.resps file.

A. On the system that originally generated the authorize.txt file, double-click the authorize.respc file.
B. Click Next through the dialog boxes until the last screen (marked with a 'Finish' button).
c. If successful, the requested authorizations will appear.

Article ID:000011404

Software:
  • ArcMap

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