Caching status cannot be viewed after upgrading to ArcGIS Server 11.5 (BUG-000181603)

Description

If the default arcgiscache directory was removed prior to upgrading to ArcGIS Server 11.5, customers upgrading from an earlier release may encounter the following issue:

BUG-000181603 - Caching status cannot be viewed for any service after upgrading ArcGIS Server from 11.2 to 11.5 if the default arcgiscache directory is missing.

After completing the ArcGIS Server upgrade, the following symptoms may occur:

• Caching status is not visible for any service.
• The CachingTools.GPServer service is missing from the System folder.

Cause

During the upgrade process, the CachingTools.GPServer system service may not be created. When this occurs, caching status information cannot be displayed from the Caching tab for services.

Solution or Workaround

To resolve BUG-000181603, perform the steps below:

1. Launch the ArcGIS Enterprise Patch Notification Tool and install the ArcGIS Server Security 2025 Upgrade 2 Patch
2. Open the ArcGIS Server Administrator Directory and navigate to the System services folder:

https://localhost:6443/arcgis/admin/services/System

3. Under Supported Operations, click createService.
4. In the Create Service menu, paste the service definition json shown below for the CachingTools.GP Service in the Service Properties box and click Create.

{
"serviceName": "CachingTools",
"type": "GPServer",
"description": "The CachingTools service is used by ArcGIS Server to create and manage Map and Image service caches.",
"capabilities": "null",
"provider": "ArcObjects11",
"clusterName": "default",
"minInstancesPerNode": 0,
"maxInstancesPerNode": 3,
"instancesPerContainer": 1,
"maxWaitTime": 60,
"maxStartupTime": 300,
"maxIdleTime": 180,
"maxUsageTime": 3000000,
"loadBalancing": "ROUND_ROBIN",
"isolationLevel": "HIGH",
"configuredState": "STARTED",
"recycleInterval": 24,
"recycleStartTime": "00:00",
"keepAliveInterval": -1,
"private": false,
"isDefault": true,
"maxUploadFileSize": 0,
"allowedUploadFileTypes": "",
"properties": {
	"virtualOutputDir": "/rest/directories/arcgisoutput",
	"maximumRecords": "1000",
	"outputDir": "${arcgisoutput}",
	"jobsDirectory": "${arcgisjobs}",
	"showMessages": "Info",
	"executionType": "Asynchronous",
	"toolbox": "${AGSSERVER}/framework/runtime/ArcGIS/Resources/ArcToolBox/Services/Caching Tools.tbx",
	"jobsVirtualDirectory": "/rest/directories/arcgisjobs"
},
"extensions": [],
"frameworkProperties": {},
"datasets": []
}

5. Verify that the CachingTools.GPServer service is created under the System folder and is running.
6. In ArcGIS Server Manager, verify that caching status information is visible from the Caching tab when editing a service.