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Last Published: April 25, 2020

Error Message

After installing ArcGIS Desktop using the 'Register now using the Internet (Recommended)' option to authorize the software returns the following error:


This error is generated when European language characters, such as the umlaut (e.g., �), are used to fill out the parameters required for registering ArcGIS Desktop over the Internet.

Solution or Workaround

There are two ways to work around this issue:

  • Visit, and select the 'Product Registration' tab, register ArcGIS online, and receive an authorization file by way of e-mail from ESRI. Use the authorization file to complete the registration of ArcGIS Desktop using the option 'I have received a license file from ESRI and am ready to complete the registration process' in the Desktop Administrator.
  • Do not use European characters such as umlauts when registering ArcGIS Desktop.

Article ID:000010525

  • ArcGIS Server

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