GLB12.tmp has encountered a problem and needs to close. We are sorry for the inconvenience

Last Published: April 25, 2020

Error Message

After installing ArcGIS Desktop using the 'Register now using the Internet (Recommended)' option to authorize the software returns the following error:


This error is generated when European language characters, such as the umlaut (e.g., �), are used to fill out the parameters required for registering ArcGIS Desktop over the Internet.

Solution or Workaround

There are two ways to work around this issue:

  • Visit, and select the 'Product Registration' tab, register ArcGIS online, and receive an authorization file by way of e-mail from ESRI. Use the authorization file to complete the registration of ArcGIS Desktop using the option 'I have received a license file from ESRI and am ready to complete the registration process' in the Desktop Administrator.
  • Do not use European characters such as umlauts when registering ArcGIS Desktop.

Article ID:000010525

  • ArcGIS Server

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options