ERROR

ArcGIS Field Maps Trimble connection fails with a provider error "The Trimble device failed to start"

Last Published: December 27, 2023

Error Message

ArcGIS Field Maps returns a provider error:

"The Trimble device failed to start". 

The issue only occurs in mobile devices, not when using an iPad.

Cause

Selecting the Field Maps folder while setting up the connection does not allow the application to make the connection to Trimble Mobile Manager.

Solution or Workaround

When browsing to the folder on the iOS device, select the 'Mobile Manager' folder instead of the Field Maps one. It may be necessary to uninstall and reinstall either Field Maps or Trimble Mobile Manager to get the folder selection dialog up again. 

 

Article ID:000031396

Software:
  • ArcGIS Field Maps iOS
  • ArcGIS Field Maps Android

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