Frequently asked question

Where are the ArcGIS crash dump files saved when an error report is generated?

Last Published: September 5, 2024

Answer

ArcMap 10.1 - 10.8.x, ArcGIS Pro 1.x, 2.x, and 3.x:
Error report files have the extension .dmp and are saved to the application data location on your computer, typically

C:\Users\<username>\AppData\Local\ESRI\ErrorReports
Note:
The ErrorReports folder is created automatically upon application crash, it may not be present after installation of a new version of ArcGIS.
Note:
All Error Reports are treated as confidential to ESRI, and their usage is covered by ESRI Privacy Policy.

Article ID:000011589

Software:
  • ArcMap 10 6
  • ArcGIS Pro
  • ArcMap 10 x
  • ArcMap 10 7
  • ArcMap 10 8

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options