Frequently asked question
What Support Resources are available to analysts?
Answer
** Internal Publish Only! This article may contain information that is not intended for external circulation. **
SharePoint
Software Request Forms
\metro\released
This area contains all supported products. Most analysts stop here often.
\\metro
Similar to the released set at \metro\released, except these are the daily builds that have not yet made it into the next SP or release.
\\archive
This area contains the series of daily builds. This area is rarely used by Support but may be called upon to track down the version in which a bug occurred within a series of builds. Use the NonDevSetup folders in this area. These are compiled setup builds intended for non-dev use. Anything else will require direct dev involvement to even install since they've not been compiled into an installer.
QFE Team - qfeteam@esri.com
QFEs (hotfixes) are tightly controlled, but Support analysts can readily gain access to them by emailing this alias and requesting the hotfix for testing.
\\metro\QFE\Testing
This is the location of non-published updates.
Tier 1 Analyst Guide
KUBE
KBPlus
Lab Manager Policy
Required Lab Manager Naming Schemes
Scheme:<Employee>i<Incident#>
Employee example: 6007i765123
Contractor example: senti765123
Employee example: 6007i765123
Contractor example: senti765123
ArcZone Links
Time Card
Free Training
Employee Handbook
New Employee Guide
Non-Esri Software
Commercial StreetMaps
Third Party Software (SAP)
Unix Versions of Software
Large Data Storage
DOCTOR
Crashing and Crash Dump analysis page.
ESRI Yum Repository
From Arcgis
Jump to: navigation, search
The ESRI Linux Yum repository is hosted on: Yummie Linux Image Server
The ESRI Linux Yum mrepo site is: MREPO Yum repository
Linux
From Arcgis
Jump to: navigation, search
Location of Linux ISO files
Linux ISO files are hosted internally on the ESRI network. Yummie Linux Image Server
Setting up Yum Repository to be used on the ESRI network
The Yellow dog Updater Modified (YUM) is a package management application for computers running Linux operating systems. Yum easily allows you to install, delete, and update packages on your Linux box.
ESRI Yum Repository
Setting up your Yum Repository
Free Training
Employee Handbook
New Employee Guide
Non-Esri Software
Commercial StreetMaps
Third Party Software (SAP)
Unix Versions of Software
Large Data Storage
DOCTOR
Crashing and Crash Dump analysis page.
ESRI Yum Repository
From Arcgis
Jump to: navigation, search
The ESRI Linux Yum repository is hosted on: Yummie Linux Image Server
The ESRI Linux Yum mrepo site is: MREPO Yum repository
Linux
From Arcgis
Jump to: navigation, search
Location of Linux ISO files
Linux ISO files are hosted internally on the ESRI network. Yummie Linux Image Server
Setting up Yum Repository to be used on the ESRI network
The Yellow dog Updater Modified (YUM) is a package management application for computers running Linux operating systems. Yum easily allows you to install, delete, and update packages on your Linux box.
ESRI Yum Repository
Setting up your Yum Repository
Article ID:000011409
Software:
- ArcMap
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