Frequently asked question

What should I do when the Find, Identify, and Query Builder functions do not return the correct values in HTML viewer International windows?


The most likely cause for this problem is that the character encoding is incorrectly specified.

Ensure that the character encoding is correctly specified in the following files:

• viewer.htm in the Web site directory C:\ArcIMS\website

<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">


• aimsXML.js at the Web site directory C:\ArcIMS\website\javascript.

var charSet = "ISO-8859-1"

Article ID:000005999

  • Legacy Products

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic