Frequently asked question

What should I do when the Find, Identify, and Query Builder functions do not return the correct values in HTML viewer International windows?

Last Published: April 25, 2020


The most likely cause for this problem is that the character encoding is incorrectly specified.

Ensure that the character encoding is correctly specified in the following files:

• viewer.htm in the Web site directory C:\ArcIMS\website

<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">


• aimsXML.js at the Web site directory C:\ArcIMS\website\javascript.

var charSet = "ISO-8859-1"

Article ID:000005999

  • Legacy Products

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic