When troubleshooting in ArcGIS Monitor, logs files are helpful to identify and verify the issue. The log files can be found in the default installation directory of ArcGIS Monitor. However, they may not be generated automatically.
Note: Alternatively, run support.bat via Windows File Explorer by navigating to the ArcGIS Monitor's installation Support folder to generate the log files. If the UI is inaccessible, follow the workaround below.
To generate the log files:
cd C:\ArcGIS Monitor\Support\
Depending on the issue, refer to the following sections for information on the different log file types.
ArcGIS Monitor Administrator Folder
This folder contains the log files generated for the ArcGIS Monitor service. The log files are generated in a .txt file format for ease of access. By default, the directory for this folder is located at:
ArcGIS Monitor Server
This folder contains multiple log files that are generated depending on the issue. The main log file is ReportServerLog and is commonly located at:
Other log files that may be generated include, but are not limited to, the following:
The log files for any MongoDB Database related issue can be found at: