Frequently asked question
To provide high-performance and availability for ArcGIS Online basemap services, Esri uses the web acceleration and traffic management services of Akamai. This web acceleration service results in dynamic IP addresses being returned when connecting to ArcGIS Online, because basemaps are accessed via services.arcgisonline.com, to most efficiently route requests to the servers. For reference, see theĀ Domain Requirements for ArcGIS Online.
Note: Only ArcGIS Online basemaps have static IP addresses. When static IP addresses are required, it is no longer possible to use Akamai services. Therefore, it is more likely to experience reduced performance.
The required firewall domain exceptions to access ArcGIS Online as listed below.
https://*.arcgis.com
https://*.arcgisonline.com
https://ago-item-storage.s3.amazonaws.com
https://*.esri.com
https://*.virtualearth.net
Article ID: 000012925
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