Frequently asked question

What are the best practices to troubleshoot ArcGIS Server 10.9 and 10.9.1?

Last Published: September 10, 2023

Answer

ArcGIS Server functions as a server software that can be used as a stand-alone system or part of an ArcGIS Enterprise deployment to make GIS services available to the organization. Occasionally, ArcGIS Server fails to run or is inaccessible without returning any error on the machine hosting it. This article provides the information and best practices to troubleshoot ArcGIS Server 10.9 and 10.9.1 when it is inaccessible on a machine.

Ensure the machine hosting ArcGIS Server is running

Ensure the ArcGIS Server machine or virtual machine is running.

Ensure ArcGIS Server is accessible on the web browser

Open a web browser on the ArcGIS Server machine and navigate to one of the following URLs to verify the ArcGIS Server Administrator Directory availability.

  • ArcGIS Web Adaptor URL
https://<MachineName>.<Domain>.com/<WebAdaptorName>/admin
  • Administrator URL
https://<MachineName>.<Domain>.com:6443/arcgis/admin

Ensure the ArcGIS Server service and processes are running via Task Manager

Ensure the ArcGIS Server service and processes are running on the machine. Follow the steps below to check via Task Manager.

  1. On the Windows taskbar, search for and select Task Manager.
  2. In the Task Manager window, search and ensure the following services and processes are running:
    • ArcGIS Server
    • ArcGISServer.exe
    • ArcSOC.exe
    • rmid.exe
    • javaw.exe
    • conhost.exe
    • cmd.exe

Ensure the correct credentials are used during the ArcGIS Server login

Check if the proper user credentials are used to log in to ArcGIS Server or log in to ArcGIS Server using an administrator account. If both methods fail and ArcGIS Server is part of an ArcGIS Enterprise deployment, refer to Portal for ArcGIS: Recovering the portal when no administrator accounts are available for steps to create a new Portal for ArcGIS administrator account.

Note:
When an ArcGIS Server site is federated with Portal for ArcGIS, the portal's security store controls all access to the site.

Repair ArcGIS Server in Microsoft Windows

Repair ArcGIS Server from the Settings page or using the Control Panel in Microsoft Windows. Refer to Microsoft: Repair apps and programs in Windows for instructions.

Restore ArcGIS Server

Restore ArcGIS Server through a machine snapshot or an ArcGIS Enterprise deployment backup. Refer to ArcGIS Server: Restoring a backup of your site for steps to restore ArcGIS Server using the Restore utility. If ArcGIS Server is a component of an ArcGIS Enterprise deployment and is backed up using the webgisdr utility, refer to Portal for ArcGIS: Restore your organization to restore ArcGIS Server using a webgisdr backup file.

Note:
If the issue persists after running the troubleshooting methods provided in this article, contact Esri Technical Support for further assistance.

Article ID:000031226

Software:
  • ArcGIS Enterprise 10 9 x
  • ArcGIS Server

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