Failed to create the site. Failed to create the service 'System/CachingTools.GPServer'

Last Published: April 25, 2020

Error Message

After installing ArcGIS for Server on a Linux operating system, attempting to create the site fails with the error:

"Failed to create the site. Failed to create the service 'System/CachingTools.GPServer'."

Any subsequent attempts to create the site also fail with the same error.


This occurs when installing ArcGIS for Server to an installation location containing multi-byte characters in the path. The site creation process fails because ArcGIS Server cannot access the necessary site resources under the installation directory.

Solution or Workaround

Uninstall ArcGIS for Server and re-install to a location that does not contain multi-byte characters.

Article ID:000011598

  • ArcGIS Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic