Exporting a map crashes ArcMap when Avast Antivirus is installed

Last Published: January 13, 2021


When attempting to export a map in 10.1 or 10.2, ArcMap may freeze or stop functioning. Users may also see unexpected issues with the overall usability of ArcMap. The program may either crash or disable functionality in the software.


This is a known issue. If Avast Antivirus is installed, the program recognizes .dll files from the C:\Program Files (x86)\ArcGIS\Desktop10.2\bin as viruses.


Either disable Avast Antivirus, or exclude the bin folder from scans by following the steps below.

  1. To open the Avast user interface, right-click the Avast tray icon, and select Open Avast! User Interface.
  2. Navigate to Scan > Settings > Exclusions.
  3. Browse to and select a directory or path. Click Add > OK.

Article ID:000012275

  • ArcMap 10 x

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