You don't have permission to access Navigator

Error Message

When attempting to log in to the ArcGIS Navigator app with an ArcGIS Online account, the login fails, and returns the following error:

Error:   
You don't have permission to access Navigator.

Cause

The ArcGIS Online account used to log in is not assigned a license for ArcGIS Navigator.

Solution or Workaround

To resolve, assign an ArcGIS Navigator license to the account in ArcGIS Online.

1. Log in to ArcGIS Online as an administrator.
2. Navigate to Organization > Licenses > Add-on licenses.

3. Scroll to the Applications drop-down list.
4. Click Manage under ArcGIS Navigator.

5. In the Manage: ArcGIS Navigator window, enter the name of the account to assign the ArcGIS Navigator license to in the Search members field.
6. Beside the account name, toggle the license on to activate the ArcGIS Navigator license assignment.