ERROR

Unauthorized Unable to sign in. Try again.

Last Published: December 16, 2020

Error Message

When accessing the Portal for ArcGIS home page, the following error is returned:

Error:
Unauthorized Unable to sign in. Try again.
Image of the error in the portal home page.

When accessing the Portal Administrator Directory, the following error is returned:

Error:   
Site Root -/

 Version: 10.x.x

Site is inaccessible. Contact your Portal administrator

Cause

The issue is caused by the disk location for "arcgisportal\content" running out of space after publishing large datasets, which fills up the disk space. The portal logs indicate the "disk running out of space" warning.

Solution or Workaround

Add or free up disk space on the drive where the "arcgisportal" and "content" directories are stored, then restart the Portal for ArcGIS service. Refer to ArcGIS Enterprise: Stop and start the portal for more information.

Article ID:000024157

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic