Unable to publish the survey. GP Service response error

Last Published: February 23, 2023

Error Message

When attempting to publish a survey from the ArcGIS Survey123 website to ArcGIS Enterprise, the following error message is returned:

Unable to publish the survey. GP Service response error
The error message box in the ArcGIS Survey123 website.

Additionally, when attempting to publish the survey from ArcGIS Survey123 Connect, these error messages are returned:

GP Service response error. Error. code: 500
Publishing failed to complete
The error messages in ArcGIS Survey123 Connect.


The PublishingTools and PublishingToolsEx services are stopped.

Solution or Workaround

  1. On the server machine, log in to the ArcGIS Server Administrator Directory.
  2. On the Site Root - / page, under Resources, click services.
  3. On the Folder - / page, under Folders, click System.
  4. On the Folder - System page, under Services, click PublishingTools (GPServer).
The Folder - System page in the ArcGIS Server Administrator Directory displaying a list of services.
  1. Under Supported Operations, click start.
The Supported Operations section of the service in the ArcGIS Server Administrator Directory.
  1. On the Start Service page, click Start.
The Start Service page of the service with the warning message, 'You are about to start this service. Do you want to continue?'
  1. Navigate to the Folder - System page, and under Services, click PublishingToolsEx (GPServer).
  2. Repeat Steps 5 and 6 to restart the service.

Article ID:000023145

  • ArcGIS Server
  • ArcGIS Survey123 Connect
  • ArcGIS Survey123 Website

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