The user store configuration or group store configuration is invalid. Code: 500

Error Message

In ArcGIS Enterprise, attempts to update the password of a domain account in the user store or group store fail, and return the following error message:

Error:   
The user store configuration or group store configuration is invalid.
Code: 500

Cause

The isPasswordEncrypted property is set to 'true' in either one or both of the Update Identity Store configuration text boxes.

Solution or Workaround

Set the isPasswordEncrypted property to 'false' where applicable, before clicking Update Configuration. The isPasswordEncrypted property is automatically set to 'true' once the password is updated.