ERROR

The user store configuration or group store configuration is invalid. Code: 500

Last Published: November 4, 2022

Error Message

In ArcGIS Enterprise, attempts to update the password of a domain account in the user store or group store fail, and return the following error message:

Error:   
The user store configuration or group store configuration is invalid.
Code: 500
The error message returned when attempting to update the domain account password

Cause

The isPasswordEncrypted property is set to 'true' in either one or both of the Update Identity Store configuration text boxes.

The isPasswordEncrypted property on the Update Identity Store page

Solution or Workaround

Set the isPasswordEncrypted property to 'false' where applicable, before clicking Update Configuration. The isPasswordEncrypted property is automatically set to 'true' once the password is updated.

Article ID:000028602

Software:
  • Portal for ArcGIS

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