The tool is not licensed

Last Published: April 25, 2020

Error Message

When attempting to create a globe cache in ArcCatalog for an ArcGIS Server globe service using the Manage Globe Server Cache Tiles tool, the following error message is returned:

The tool is not licensed.


The 3D Analyst extension is not licensed or enabled in ArcCatalog.

Solution or Workaround

To successfully create a globe cache, the 3D Analyst extension is required for ArcGIS Desktop. The extension must be available and enabled in ArcCatalog. To do this, follow the steps outlined below:

  1. Check if the 3D Analyst extension is licensed and available via ArcGIS Administrator. Launch ArcGIS Administrator. Select the Availability folder.
    Image of the availability of 3D Analyst Single-Use licenses in ArcGIS Administrator
     In License Server Administrator
    Image of the availability of 3D Analyst Concurrent-Use licenses in ArcGIS Administrator
  2. Enable the extension in ArcCatalog. In ArcCatalog, navigate to Customize > Extensions. Ensure 3D Analyst is checked.

    Image of the Extensions window in ArcCatalog.

Article ID:000019458

  • ArcMap

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