ERROR

Resizing the CityEngine window causes the application to crash

Last Published: May 30, 2024

Error Message

When trying to resize the CityEngine window, the appliation crashes with the following error message:

"The Service NahimicService was detected on your system. Resizing CityEngine windows can lead to crashes when this service is active. Please deactivate the service or if that is impossible add the following line to the CityEngine.ini in your CityEngine installation: '-Dglsinglebuffer'. This activates single buffering and can lead to degraded rendering performance. - [Worker-4: Check for NahimicService]"

Cause

The Service NahimicService was detected on the system.

From Google search:  "The Nahimic service is an audio driver that will cause eSignal to lock up or stop responding. it can come preinstalled with Dell, ASUS computers, ASUS motherboards and MSI brand pcs as well as Nvidia video cards."

Microsoft provides additional information. The Nahimic Service is NOT a virus. Read more on about Nahimic audio software on this Microsoft Community discussion.

Solution or Workaround

Notice that the error message above includes the instructions on how to resolve this issue.  The following steps are provided:

  1. Deactivate the NahimicService if possible.
  2. If unable to deactivate the service, add the following line to the CityEngine.ini in your CityEngine installation: '-Dglsinglebuffer'. This activates single buffering and can lead to degraded rendering performance.
  3. Open the folder: C:\Program Files\ArcGIS\CityEngine2022.1 (or other version number).
  4. Open CityEngine.ini using NotePad. Do not use NotePad++ or other text editors, these may add formatting characters that corrupt the file.
  5. Below the line @NoDefault add the following string:
-Dglsinglebuffer

Article ID:000032745

Software:
  • ArcGIS CityEngine

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