ERROR

The number of user types assigned exceeds the number of user types available. Go to the Licenses tab for more details

Last Published: November 15, 2023

Error Message

Logging in to Portal for ArcGIS returns the following error:

Error:
The number of user types assigned exceeds the number of user types available. Go to the Licenses tab for more details.
The error message, The number of user types assigned exceeds the number of user types available. Go to the Licenses tab for more details. is returned.

Cause

  • The license of the existing user type has expired. The expiration date of the user type is found in the Portal Administrator Directory License page.
The expiration date of the user type in the ArcGIS Portal Administrator.
  • The organization is utilizing a new license no longer containing the user type previously assigned to the portal members.

Solution or Workaround

Import a new portal license file in the portal

  1. Create a new portal license file in the organization's My Esri with valid, non-expired user types. Refer to ArcGIS Enterprise: Obtain a portal license file for further instructions.
  2. Import the new portal license file in Portal for ArcGIS. Refer to Portal for ArcGIS: Import licenses for more information.
Note: 
If the organization utilizes ArcGIS Pro, configure the ArcGIS Pro named user license to log in to ArcGIS Pro with the new license. Refer to Portal for ArcGIS: Configure ArcGIS Pro licenses for your organization for further instructions.

Reassign the member with a valid user type

Change the user type of the member with a user type assigned to the license. Refer to Portal for ArcGIS: Change user types for further instructions.

Article ID:000027800

Software:
  • Portal for ArcGIS
  • ArcGIS Enterprise 10 9 x
  • ArcGIS Enterprise 11 0
  • ArcGIS Enterprise 11 1

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