ERROR

The group you requested cannot be found. It may have been deleted or you don't have permission to access it

Last Published: July 2, 2021

Error Message

In ArcGIS Online, groups can be used to organize and share items with members of the organization. In some instances, when attempting to view an existing group created in the same organization, users with custom roles are unable to view the group, and the following error message is returned:

Error:
The group you requested cannot be found. It may have been deleted or you don't have permission to access it.
The error message stating 'The group you requested cannot be found. It may have been deleted or you don't have permission to access it.'

Cause

  • The group can only be viewed by the group members.
  • The custom role does not have the sufficient privilege to view groups.

Solution or Workaround

Depending on the cause, use one of the options below to resolve the issue.

Update the group's viewing settings

Note:
The following workflow can only be performed by the group owner or a user with the Administrator role.
  1. In ArcGIS Online, navigate to Groups > My Groups.
  2. Search and click the name of the group to open the group page.
  3. On the group page, click Settings.
Access the group settings by clicking the Settings tab located on the blue header.
  1. Under Group membership, for Who can view this group?, select All organization members.
On the Settings tab, under Group memberships, in the box under 'Who can view this group?', select 'All organization members' to enable the group's viewing settings.

Update the custom role to enable the privilege to view groups

Note:
The following workflow can only be performed by a user with the Administrator role.

Update the custom role to enable the View groups shared with organization option in the General privileges setting. Refer to ArcGIS Online: Configure member roles for more information.

To enable the privilege to view organizational groups, under General privileges, expand Groups, and toggle the 'View groups shared with organization'. The option is enabled when the toggle is blue in color.

Article ID:000025696

Software:
  • ArcGIS Online

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