Selecting an available MapService in ArcIMS 3.0 Designer returns: "Error Found Using Image Service"

Error Message

**This article pertains to ArcIMS version 3.0 only**

This error occurs when attempting to select an available MapService in ArcIMS 3.0 Designer.


Typically, this problem occurs when loading data over the network. The Spatial Server needs to be able to read the data and write the Output image for the Web site. If the Spatial Server cannot resolve the data path in the .axl file, the error message from above is returned.

Solution or Workaround

  • Make sure the ArcIMS services have started. If the services have started, make sure the account for the services has administrator privileges and that its password is correct.

    To check the service Startup settings:
    a) Click Start > Settings > Control Panel > Services.
    b) Highlight the ArcIMS Application Server 3.0 Service.
    c) Press the 'Startup' button.

    If the Service is set to 'System Account', then it needs to be confirmed with the System Administrator that this account has administrator privileges.

    If the Service 'Startup' is set to 'This Account', then it needs to be confirmed that the DOMAIN is set to a Network Domain and not the Machine Domain. Also, the account needs to have administrator privileges.

    If any modifications need to be made to the ArcIMS Services settings, the services need to be stopped and restarted.

    There is a specific sequence to follow when stopping and restarting the ArcIMS services (Windows) or processes (UNIX).


    Stop them in the following order:
    A) ArcIMS Tasker
    B) ArcIMS Monitor
    C) ArcIMS Application Server

    Start them in the opposite order you stopped them:
    A) ArcIMS Application Server
    B) ArcIMS Monitor
    C) ArcIMS Tasker

    For further information about the stop and start of ArcIMS services on Windows or Linux operating systems, see the articles listed in Related Information below.

  • Universal Naming Convention (UNC) pathnames are recommended over mapped drives when ArcIMS components are present on more than one computer. Mapped drives are inaccessible if no one is logged on the computer with the referenced drives. UNC pathnames will continue to work in this situation. A sample UNC pathname is \\mymachine\ESRIDATA\USA. To use UNC, edit the Map Configuration file (.axl).

    If the .axl file is modified, the MapService needs to be refreshed.

    You can refresh a MapService using either the stand-alone ArcIMS Administrator application or using the ArcIMS Manager.

    To use ArcIMS Administrator:
    A. Click on Administrator > Manager > MapServices
    B. Select the MapService
    C. Click the Refresh MapService button

    To use ArcIMS Manager:
    A. Click on Administrator
    B. Select the MapService
    C. Click the Properties button
    D. Click OK

  • Make sure there are unique IDs for each layer.
  • If this error is returned when using Remote ArcIMS Manager, see the KB article within the Related Information section below.

Article ID:000002028

  • Legacy Products

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