When trying to start an ArcGIS Desktop application, the following error message is displayed:
"Provide your license server administrator with the following information: "
No further information is provided in the error message dialog box.
ArcGIS Desktop 9.2 was registered using a 9.1 ESRI Authorization file .ESU9.
Solution or Workaround
Reregister the software using a 9.2 ESRI Authorization file.
- Contact ESRI Customer Service to acquire the 9.2 ESRI Authorization file.
- Select Start > Programs > ArcGIS > Desktop Administrator.
- Select the Register Single Use and Extensions folder and click the Register Now button.
- Select 'I have received an authorization file from ESRI' and follow the rest of the wizard.