Privileges of Viewer role are required to access this page. You're currently in unknown role

Error Message

In ArcGIS Survey123, survey results can be shared with the public or members of an organization using the survey results URL link. In some instances, when attempting to open the link to the survey results with the appropriate role, the results cannot be viewed and the following error message is returned:

Error:
Privileges of Viewer role are required to access this page. You're currently in unknown role.

Cause

The option to share results is not selected in the ‘Share results’ section on the Collaborate tab of the survey, as this determines who can view the results of the survey.

Solution or Workaround

Follow the workflow below to resolve the issue.

Note:
Only the owner of the survey or a user with Administrator privileges can perform the following workflow. Refer to ArcGIS Online: Roles for more information.

1. In ArcGIS Survey123, on the My Surveys page, click the survey to open the Overview tab of the survey.
2. On the survey Overview tab, click the Collaborate tab.
3. Click Share results.
4. In the Share results section, for Who can view results of this survey?, check one or more of the options available. Refer to ArcGIS Survey123: Share the results of your survey for more information on the options.

5. Click Save.