Error: No/Wrong Key Printer Off/not Ready

Solution or Workaround

Summary

This error occurs when starting any module of the international version of PC ARC/INFO (the hardware key is plugged into LPT1):

No/wrong key printer off/not ready.

The installation instructions for international users state:

"If you are running Windows NT, or are experiencing difficulties running the software, please see the /SENTINEL subdirectory on the distribution CD."

The installation CD for PC ARC/INFO 3.5 doesn't show the SENTINEL subdirectory.

Cause

The first batch of International Version PC ARC/INFO 3.5 CDs did not contain the Rainbow Technologies SENTINEL drivers.

Solution

You can obtain the SENTINEL drivers from ESRI's ftp site:

Using a Web browser:

1. Click the link in the Related Information section
2. Double-click the SENTINEL.ZIP file

Using an FTP utility:

1. Connect to ftp.esri.com as anonymous
2. Change directories to /pub/techsupport/pcarc
3. Set file transfer to binary
4. Get the SENTINEL.ZIP file

To install the drivers:

1. Copy the SENTINEL.ZIP file into a directory called C:\SENTINEL
2. At the DOS prompt type:

Code:
PKUNZIP -D SENTINEL

3. Using the File Manager, double-click INSTALL.BAT.

4. Specify C:\SENTINEL\I386 as the path for 'Install SENTINEL driver' (the default is A:\WIN_NT\I386).

5. When prompted to provide the disk with the unlisted, updated, or vendor provided driver, navigate to the C:\SENTINEL\WIN_NT\I386 directory and click OK.

6. See the C:\SENTINEL\README.TXT for additional information.

Note:
Optionally, you may install the SENTINEL driver from Control Panel-Drivers. Go to ADD drivers, then specify "Unlisted or Updated Driver" followed by the path where the INSTALL.BAT resides.

Note:
SENTINEL.ZIP also contains versions that will install rainport on MIPS, and DEC Alpha machines running NT.

You may also fill out and mail the 'PC ARC/INFO 3.5" Diskette REQUEST CARD' enclosed with your International Version of PC ARC/INFO 3.5. ESRI will send you a full installation set of International Version PC ARC/INFO 3.5 on 3.5" diskettes, which include the SENTINEL drivers.

Article ID:000001695

Software:

Legacy Products

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Related Information

ESRI PC ARC/INFO ftp site

No/Wrong key printer off/not ready

Solution or Workaround

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