Invalid username or password

Last Published: January 11, 2023

Error Message

When attempting to configure Portal for ArcGIS to use ArcGIS Online utility services, the following error message is returned:

Invalid username or password.
Configuring ArcGIS Online utility services in Portal for ArcGIS fails with an error message.


An incorrect letter case is used in the login credentials.

Solution or Workaround

Portal for ArcGIS is case sensitive when accepting credentials from ArcGIS Online. Resolve this issue by using the correct case for the username as in ArcGIS Online.

Article ID:000029012

  • ArcGIS Online
  • Portal for ArcGIS

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