ERROR

Installation process error in ArcGIS Survey123 Connect while extracting archive. Cannot open file for writing

Last Published: February 6, 2024

Error Message

When attempting to install ArcGIS Survey123 Connect, the installation fails, and the following error message is returned:

Error:
Error during installation process (com.arcgis.appmake): Error while extracting archive <installer>: Cannot open file <file_path> for writing: Unknown error
Installer error for Survey123 Connect

Cause

The account installing ArcGIS Survey123 Connect does not have read and write permissions on the specified installation folder.

Solution or Workaround

Assign the read and write to the account installing ArcGIS Survey123 Connect

  1. Right-click the installation destination folder and select Properties.
  2. In the <folder_name> Properties dialog box, select the Security tab.
  3. Under Group or user names, click Edit....
  4. In the Permission for <folder_name> dialog box, select the username or group runnning the ArcGIS Survey123 Connect installation.
  5. Under Permissions for <user_name>, uncheck the Read and Write check boxes in the Deny column.
  6. Click Apply.
Permissions and properties dialog boxes
Note:
Alternatively, create a new folder or select a different folder as the installation destination folder.

Article ID:000031845

Software:
  • ArcGIS Survey123 Connect

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