Incorrect product version number in the authorization file. Please use an authorization file with the correct version number for this product

Last Published: April 25, 2020

Error Message

This error can occur when attempting to authorize or upgrade single-use or concurrent-use licenses for ArcGIS for Desktop.


This error is typically due to a corruption within the Trusted Storage.

Solution or Workaround

Follow the procedures below:

  1. Follow the instructions in the article: HowTo: Clear or delete Trusted Storage for concurrent-use and single-use licenses.
  2. Once this process is complete, re-attempt the software authorization. (See Related Links below)
  3. If any issues are experienced with the authorization process, please contact Esri Support.

Article ID:000011783

  • ArcMap

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