ERROR

Field Maps won't be able to communicate with your organization until you have successfully signed in again

Last Published: December 18, 2023

Error Message

When opening the ArcGIS Field Maps mobile app, the following error message is returned:

Error:
Field Maps won't be able to communicate with your organization until you have successfully signed in again.
The Authentication Error message in the ArcGIS Field Maps mobile app
Note:
This error occurs for Open Authorization (OAuth) and Security Assertion Markup Language (SAML) users.

Cause

The OAuth setting in the ArcGIS Field Maps mobile app is set to Default.

Solution or Workaround

Set the OAuth setting in the ArcGIS Field Maps mobile app to In App.

Note:
Update to the latest version of iOS or Android operating system, and the ArcGIS Field Maps mobile app.

For iOS devices

  1. Open the ArcGIS Field Maps mobile app on the mobile device and tap Profile The Profile icon.
  2. On the Profile page, triple-tap the username to open the Developer page.
The username on the Profile page
  1. Tap Sign In. The Sign In page is displayed.
The Sign In field on the Developer page
  1. Tap OAuth and select In App.
The OAuth field on the Sign In page Selecting the In App OAuth option
  1. Tap Developer to return to the Developer page.
  2. Tap Done > Done to exit the profile settings.
Exiting the profile settings

For Android devices

  1. Open the ArcGIS Field Maps mobile app and tap Profile The Profile icon.
  2. On the Profile page, triple-tap the username to open the Developer settings page.
The username on the Profile page
  1. Tap Sign in. The Sign in settings page is displayed.
The Sign in field on the Developer settings page
  1. Tap OAuth and select In App.
Selecting the In App OAuth option
  1. Tap The image of the Back icon. > The image of the Back icon. to return to the Profile page.
  2. Tap The icon to exit the profile settings.

Article ID:000030544

Software:
  • ArcGIS Field Maps iOS
  • ArcGIS Field Maps Android

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic