ERROR

Failed to join the site <SiteURL>. The license of ArcGIS Server at <MachineName> does not match with the license of the site running at <SiteURL>. All the machines in the site are required to have the same license

Last Published: August 2, 2023

Error Message

After authorizing ArcGIS Server on a new machine, attempts to join the machine to an existing ArcGIS Server site fail, and return the following error message:

Error:
Failed to join the site '<SiteURL>'. The license of ArcGIS Server at '<MachineName>' does not match with the license of the site running at '<SiteURL>'. All the machines in the site are required to have the same license.
The error message returned when attempting to join

Cause

The license in the generated keycodes file of the newly authorized ArcGIS Server machine does not match the keycodes file used in the existing site.

Solution or Workaround

Ensure all the ArcGIS Server machines are authorized with the same license and have matching keycodes files. This allows the new machine to join the existing site. Refer to ArcGIS Server: Considerations before joining a site for more information.

Article ID:000022361

Software:
  • ArcGIS Server
  • ArcGIS Enterprise 10 9 x
  • ArcGIS Enterprise 11 0
  • ArcGIS Enterprise 11 1

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