ERROR
When ArcGIS Server and Portal for ArcGIS/ArcGIS Data Store are deployed on different machines, attempting to export a backup via the webgisdr utility returns the following error message:
Error: Failed to backup the ArcGIS for Server. Admin URL: https://<ArcGIS Server URL>:6443/arcgis/admin. { code:500, Export operation failed. Failed to create the folder \\\\<location_of_backup_folder>}
The local 'arcgis' service account password for the ArcGIS Server machine differs from the 'arcgis' service account password for the Portal for ArcGIS/ArcGIS Data Store machine.
Perform any of the workarounds listed below to resolve.
Ensure the password for the local 'arcgis' service accounts on both machines match
Use the ArcGIS Server Backup utility
C:\Program Files\ArcGIS\Server\tools\admin
Article ID: 000015614
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