ERROR

Error 1931 The Windows Installer service cannot update the system file msvcp60.dll

Last Published: April 25, 2020

Error Message


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**Internal Publish Only! This article may contain information that is not intended for external circulation.**
When installing software, the following error message is displayed:"Error 1931 The Windows Installer service cannot update the system file msvcp60.dll"
Note:
Please note that the system DLL referenced in the error message may be different than that displayed above.

Cause

The Windows operating system install may not be up to date with the latest patches and service packs and/or may need the latest Windows installer installed.

Solution or Workaround

These solutions may work. However, they were gathered from research on the Internet from similar 'error 1931' problems reported and cannot be guaranteed.

  • Start Internet Explorer, navigate to http://windowsupdate.microsoft.com and verify the computer is completely up-to-date with critical patches and fixes.
  • Download and install the latest Windows Installer from the Microsoft website.

Article ID:000009216

Software:
  • ArcMap

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