Error 1304. Error writing to file...Verify that you have access to that directory

Error Message

When installing ArcGIS products, the following error is returned:

Error:   
Error 1304. Error writing to file...Verify that you have access to that directory.

Cause

There are several possible causes for the error when installing ArcGIS products:

• The user has no access to the directory required for installation on the machine.
• The installation file is detected as a security threat by the anti-virus software in the machine.
• The required Microsoft .NET Framework is not installed or working properly in the machine.

Solution or Workaround

Use the following solutions, depending on the ArcGIS product being installed:

• Run the installer file as an administrator of the machine. Contact the IT Department for administrator rights.
• Disable the anti-virus software before installing.

• Ensure the proper version of Microsoft .NET Framework is installed on the machine. For more information, refer to Mapping and Charting Solutions install guide: Minimum system requirements.
• If the proper version of Microsoft .NET Framework is installed, repair Microsoft .NET Framework.
  1. Navigate to Control Panel > Programs > Programs and Features.
  2. Select Microsoft .NET Framework.
  3. Click Change.
  4. Click Repair. Complete the process and click Close.
  5. Install Mapping and Charting Solutions.