Attempts to install or upgrade Collector for ArcGIS (Android) from Google Play or Amazon App stores fail and return the following error message:
Error: Device not compatible.
There is no discernible cause for this issue, and it is also observed on non-ArcGIS apps (e.g. Instagram, Facebook).
Install the app from outside the Google Play and Amazon App stores by following the steps listed below:
Note: A valid Esri account is required to download the Collector for ArcGIS installer.
Note: By default, an Android device does not allow the installation of apps from outside a legitimate app store. The steps to disable these security settings vary slightly on different devices.
Note: After installing the software, return to Security settings to disable the installation of apps from outside the app store. This is recommended to prevent accidental installation of unwanted apps.