Data source error

Last Published: September 15, 2021

Error Message

Embedded content in ArcGIS Dashboards does not function properly and only displays empty layers with the following error:

Data source error
Dashboard containing the Data source error as the items.


  • The hosted layer referenced in the dashboard is not shared with the specified user.
  • The hosted layer referenced in the dashboard is removed and re-added. This is expected behavior. While the layer may contain the same name, a newly created layer contains a different item ID. The dashboard recognizes the previous item ID, referencing items that no longer exist.

Solution or Workaround

Depending on the cause, use one of the following solutions to solve the issue.

Article ID:000026417

  • ArcGIS Dashboards

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options