ERROR

code: 500, messageCode: "CONT_0044", message: "Error invoking service"

Last Published: April 25, 2020

Error Message

Attempting to add a layer from the subscriber or premium Living Atlas content to the Portal for ArcGIS map viewer fails with the following error message:

Error:   
The layer, <layer_name>, cannot be added to the map.
Error message

Additionally, on the Console tab of the developer tool, the following error message is returned:

Error:   
code: 500, messageCode: "CONT_0044", message: "Error invoking service"
Error message

Cause

Portal for ArcGIS is unable to reach the service in the Living Atlas subscriber or premium content. The following are potential causes for the issue:

  • The ArcGIS Online account credentials used to access the subscriber or premium Living Atlas content have changed, and must be updated in Portal for ArcGIS.
  • The ArcGIS Enterprise components and environments do not have trusted certificates.

Solution or Workaround

Choose a workaround depending on the cause.

Article ID:000022359

Software:
  • ArcGIS Online
  • Portal for ArcGIS

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Related Information

Discover more on this topic