ERROR

ArcGIS Online: Unable to delete member: <username>. Member must not own scheduled reports

First Published: June 27, 2023
Last Published: July 17, 2026

Error Message

Attempts to delete a member in ArcGIS Online fail and return the following error:

Error:
Unable to delete member: <username>. Member must not own scheduled reports.
Error: Unable to delete member: <username>. Member must not own scheduled reports.

Cause

The member is an owner of scheduled reports. A scheduled report is an ongoing process tied to the account, and therefore the member cannot be deleted unless the process is complete.

Solution or Workaround

Change the owner of the scheduled reports or delete the scheduled reports

  1. Log in to ArcGIS Online.
  2. Click Organization and click the Reports tab.
  3. On the Reports tab, click the Scheduled reports button.
The Schedules reports button
  1. In the Scheduled reports window, locate and identify the reports. Ensure the owner is the member that must be deleted.
  2. Click Options.
    • To change the owner of the reports, select Change owner. Select a new owner and click Save.
Note:
Scheduled report ownership can only be transferred to another member of the default administrator role. After the transfer, the schedule is automatically paused and must be manually resumed before reports continue to generate automatically.
    • To delete the scheduled report, select Delete schedule.
Delete schedule and select the new owner.

Article ID: 000030469

Software:
  • ArcGIS Online

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