ERROR

ArcGIS Online: This user type has been over-assigned

First Published: February 6, 2026
Last Published: July 31, 2026

Error Message

Attempting to log in to ArcGIS Online fails and returns the following error message:

Error:   
This user type has been over-assigned
Go to the Members tab to manage members with this user type.
The error message

Cause

  • The user type has exceeded the limit of assigned licenses. Refer to ArcGIS Online: User types for more information.
  • The organization does not have enough available entitlements to assign this user type because the existing user type entitlement has expired.

Solution or Workaround

These solutions must be performed by the organization's administrator. Depending on the cause, the workarounds provided are applicable.

Note: 
Ensure all content owned by the specific member is bulk transferred to a new owner before deleting a member. Refer to ArcGIS Online: Transfer all content owned by specific members for instructions.

Article ID: 000040222

Software:
  • ArcGIS Online

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