ERROR

ArcGIS Explorer 500 crashing on startup with 3DConnexion Device plugged in

Last Published: April 25, 2020

Error Message

Users who start ArcGIS Explorer 500 with a 3DConnexion Device plugged into their machine may experience a crash on startup.

Cause

3DConnexion Device drivers that are not up-to-date may cause a crash on startup.

Solution or Workaround

Go to the 3DConnexion Downloads Web site and download the most recent driver update for your 3DConnexion Device.

    Article ID:000010598

    Software:
    • Legacy Products

    Get help from ArcGIS experts

    Contact technical support

    Download the Esri Support App

    Go to download options

    Discover more on this topic

    Esri Community

    Search for related information

    Training

    Find training related to this topic

    ArcGIS Ideas

    Explore ideas and give feedback