ERROR
In the ArcGIS Enterprise portal, items are not displayed, or the portal home page does not load with the following error message returned in the ArcGIS Server logs:
Error: Failed to return all services configurations in the folder <Folder Name>. Could not connect to the ArcGIS component at URL <URL Address>. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.
Grant the necessary privileges to the ArcGIS Server account. Refer to the workaround outlined in Error: The ArcGIS Server is not able to connect to the specified directory for instructions.
Allow additional time for Portal for ArcGIS to fully boot up after restarting the ArcGIS Server service, as the portal may take longer to become operational.
Get help from ArcGIS experts
Download the Esri Support App