ERROR

ArcGIS Enterprise: Error executing tool. Failed to execute Export Web Map task. Invalid input

Last Published: August 12, 2024

Error Message

When attempting to use the print service on a web map or a web app in the ArcGIS Enterprise portal, the following error is returned:

Error: 
Error executing tool. Export Web Map Task : Invalid input. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

Cause

Internet Protocol Version 6 (TCP/IPv6) is disabled on the ArcGIS Server machine. Disabling IPv6 causes some Microsoft Windows components to not function. Refer to Windows Server: Guidance for configuring IPv6 in Windows for advanced users for more information.

Solution or Workaround

To enable Internet Protocol Version 6 (TCP/IPv6) on the ArcGIS Server machine and for further information, refer to Microsoft: Change TCP/IP settings.

Article ID: 000032805

Software:
  • Portal for ArcGIS
  • ArcGIS Server
  • ArcGIS Enterprise 11 1
  • ArcGIS Enterprise 11 3
  • ArcGIS Enterprise 11 2

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