ERROR

An unexpected error occurred while unpacking files in ArcGIS Pro. Error code -6

Last Published: February 14, 2024

Error Message

When attempting to install ArcGIS Pro, the installation fails and the following error message is returned:

Error:
An unexpected error occurred while unpacking file(s). Error code: -6
Error code -6

The following is a non-exhaustive list of products that return the error message:

  • ArcGIS Pro
  • ArcGIS License Manager
  • ArcMap

Cause

  • The account installing the software does not have read and write permissions for the specified installation folder.
  • Windows firewall is preventing the installation.

Solution or Workaround

Note: 
The following workarounds may require a Windows administrative account.

Assign read and write permissions to the account installing ArcGIS Pro

  1. Right-click the installation destination folder and select Properties.
  2. In the <folder_name> Properties dialog box, select the Security tab.
  3. Under Group or user names, click Edit....
  4. In the Permission for <folder_name> dialog box, select the username or group performing the software installation.
  5. Under Permissions for <user_name>, uncheck the Read and Write check boxes in the Deny column.
  6. Click Apply.
  7. Click OK to close the Permissions for <user_name> and <folder_name> Properties dialog box.
Permissions and properties dialog boxes
Note:
Alternatively, create a new folder or select a different folder as the installation destination folder.

Temporarily disable Microsoft Defender Firewall

  1. Disable Microsoft Defender Firewall. Refer to Microsoft: Turn Microsoft Defender Firewall on or off for instructions.
  2. Proceed with installing the software.
  3. Enable Microsoft Defender Firewall. Refer to Microsoft: Turn Microsoft Defender Firewall on or off for instructions.

Article ID: 000031880

Software:
  • ArcGIS Pro 3 1
  • ArcGIS Pro 3 0
  • ArcGIS Pro 3 2

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options