An ArcGIS Viewer, Editor, Creator or GIS Professional user type is required for sign in

Error Message

In some instances, when attempting to log in to Adobe Illustrator with the ArcGIS Maps for Adobe Creative Cloud extension, the following error message is returned on the login page:

Error:   
An ArcGIS Viewer, Editor, Creator, or GIS Professional user type is required for sign in.

Cause

A public account is used to log in to Adobe Illustrator.

Solution or Workaround

To resolve the issue, ensure an ArcGIS organizational account with sufficient privileges is activated to be used to log in to the software. Refer to this document, ArcGIS Maps for Adobe Creative Cloud: Account types, for information on supported login account types, and this document, ArcGIS Maps for Adobe Creative Cloud: Sign in, for steps to log in to the software.