Error 1722. There is a problem in the Windows Installer Package

Last Published: April 25, 2020

Error Message

On installing ArcGIS Server 9.3 Service Pack 1 for the Java Platform on Windows Vista and Windows Server 2008, the following error message displays:

"Error 1722. There is a problem with this Windows Installer Package. A program run as a part of the setup did not finish as expected. Contact your support personnel or package vendor"


Error 1722 is a Windows Installer error code that indicates that the installation process has failed. The error occurs because of a custom action that could not run on Windows Vista and Windows Server 2008.

Solution or Workaround

The workaround for this issue is to install the ArcGIS Server 9.3.1 for the Java Platform update.

    Article ID:000010617

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